How-To Videos & Webinars

Service fee reminder: Credit and debit card payments come with an extra charge—$3 if your payment is between $20–$105, or 2.85% for payments outside of that range. If you’d like to skip the fee, the easiest option is to pay with an eCheck by following the next set of instructions on this page. 

Making an Online Credit/Debit Payment: 

1. Log into your account:
   • Students: Head to Web4U > Student Accounts > Account Information > Western Account Online (top right corner).
   • Parents/other payers: Log into your Authorized Payer Account. If you don’t have one yet, you can watch the quick “Send a Payer Invitation” video at the top of this page or follow the written steps just below it.
2. Start your payment:
   Once you’re logged in, click the blue “Make a Payment” button in the bottom right corner.
3. Choose what you’re paying:
   • Want to pay your current balance? Select “Payment towards CURRENT account balance”.
   • Want to put money toward a future quarter? Choose one of the prepayment options.
   • Input your desired dollar amount, then scroll down and hit the blue “Checkout” button.
4. Pick a payment method:
   You’ll see your amount listed with the question “How would you like to pay?” Select “New credit or debit card”.
5. Enter your details:
   Fill in your payment info. If you want, check the box to save your card for later. When everything looks good, click the blue “Continue” button.
6. Acknowledge the fee:
   Review the “Service Fee” page, check the acknowledgment box, and hit “Continue” again.
7. Confirm & pay:
   Look over the final payment details and select the blue “Pay” button to finish.

Account type & rejected payment reminder: Payments can be made from personal checking or savings accounts only. Corporate accounts are not allowed. It can take up to 5 business days for your eCheck payment to clear your bank. If your bank rejects your payment for ANY reason (i.e. NSF, incorrect account information, etc.), your student account will be assessed a $25 returned check fee, and a $50 returned check fee for each subsequent rejected check payment. Your student account may be subject to late fees and interest, and a student account hold, if a rejected payment causes the balance to remain unpaid after late fee assessment day. When in doubt, contact your bank to verify your account information.

1. Log into your account:
   • Students: Head to Web4U > Student Accounts > Account Information > Western Account Online (top right corner).
   • Parents/other payers: Log into your Authorized Payer Account. If you don’t have one yet, you can watch the quick “Send a Payer Invitation” video at the top of this page or follow the written steps just below it.
2. Start your payment:
   Once you’re logged in, click the blue “Make a Payment” button in the bottom right corner.
3. Choose what you’re paying:
   • Want to pay your current balance? Select “Payment towards CURRENT account balance”.
   • Want to put money toward a future quarter? Choose one of the prepayment options.
   • Input your desired dollar amount, then scroll down and hit the blue “Checkout” button.

4. Pick a payment method:
   You’ll see your amount listed with the question “How would you like to pay?”.  Next select “New bank account *eCheck*”.  Do not attempt to use credit card cash advance checks, brokerage account checks, or any other checks marked "Do Not Use for ACH". Your Debit/ATM card number is NOT your checking or savings account number.

   
5. Enter your details:
   Fill in your payment information. If you want, check the box to save your account information for later use. Be sure to check the “I agree” box under the “bank account terms and conditions” section.  When everything looks good, click the blue “Continue” button.
6. Confirm & pay:
   Look over the final payment details and select the blue “Pay” button to finish.

Want to check your student’s balance, view statements, and make online payments?  You’ll need an Authorized Payer Account to get started!

Here’s how it works:
Your student will need to send you an authorized payer invitation by following the below steps. After the invitation has been sent, you will receive an email with instructions and a link to complete your account setup.  After you’re all set up, you can login anytime using our Authorized Payer Login!

Student instructions:

1. Login to Web4U and navigate to your Western Account Online.  Go to: Student Accounts > Account Information > Western Account Online (top right corner)
2. Click “My Account” in the upper-left corner
3. Under the “Payers” section, select “Send a Payer Invitation”
4. A window will pop up on the right—just enter your payer’s info and hit send!

Need a little extra help? Check out our Send a Payer Invitation Video for a step-by-step walkthrough.

1. Log into your account:
   • Students: Head to Web4U > Student Accounts > Account Information > Western Account Online (top right corner).
   • Parents/other payers: Log into your Authorized Payer Account. If you don’t have one yet, you can watch the quick “Send a Payer Invitation” video at the top of this page or follow the written steps just below it.
2. Access statements: 
   Select “statements” on the menu on the left side of the home screen. You may select any statement to review or download. 

3. Review Statements: 
   Statements provide a summary of account activity over the past 30 days, while the “Current Activity Detail”, located under your balance on the home page of your account, shows real-time updates on charges and payments—so you're always in the know!

   But don’t forget—things can change quickly! If you or your supported student adds or drops classes, or adjusts their housing or meal plan after a statement is posted, those new charges may be due immediately, even if they haven’t shown up on the next statement yet.

   While the Student Business Office sends out reminders when we can, it’s ultimately the student’s responsibility to regularly check their balance, understand payment due dates, and let their authorized payers know if anything changes.  Staying in the loop helps everyone avoid last-minute surprises!